Barcelona apartments. Barcelona Accommodation for your Holidays

Terms & Conditions

CENTRAL DE RESERVAS DESIG, S.L (from now on referred as the booking central) supplies up to date and useful information about houses, hotels and properties of touristic use (referred as ACCOMMODATIONS) and provides the way to realize online bookings for the mentioned accommodations.

It is very important that you read and understand these terms and conditions before you use our services. By using them you are legally bound to the present conditions and to the possible changes that may affect you in a future. Please mind that some apartments have special conditions regarding payment methods, minimum age requirements, check in/out hours, behavior rules, etc. These special conditions can be found at each of the apartment's profile under the title "Particular Conditions". The special conditions of each apartment will prevail, in all cases, over the following general conditions. Be sure to read these conditions before you complete your booking.

Our organization acts as an intermediary between the users of our website and the ACCOMMODATIONS. By using our services and making a booking, the contractual relation is established between the users/clients and the owner of the ACCOMMODATION.

The BOOKING CENTRAL is only responsible for the website operational. The website content is provided and updated so very often by the ACCOMMODATIONS owners and put at the disposal of the users for free.

As far as the ACCOMMODATION owner is concerned, he is the one responsible for all possible claims that he might receive from the client with respect to the ACCOMMODATION, the operation and quality of his services, installations (facilities), etc, so that the clients, in any case, should address their claims to the owners directly. The BOOKING CENTRAL offers the clients a quality control of the services provided by the owners in their ACCOMMODATIONS , via online reviews and questionnaires and once the user/client has checked out of the ACCOMMODATION with the purpose of obtaining the information about the quality minimums, precision and veracity of what the owners are informing us and of what they are compromising to by inserting their ACCOMMODATION in our website.

Using the services contained in the present BOOKING CENTRAL website implies that the user has accepted the following general conditions:

1. The user declares that is legally of age (older than 18 years old) and has the legal and the necessary capacity to contract the services offered as ACCOMMODATIONS
2. In order to make a booking you have to follow the steps marked in the conditions.
3. All the bookings accepted from our website are subjected to each of the owners particular conditions in each one of the ACCOMMODATIONS.

The present terms and conditions have been translated to several languages, however, in case of misunderstanding, the Spanish version will be the one imposed.

PAYMENT AND BOOKING CONFIRMATION

While completing the booking process, the user has to indicate the exact number of persons that will be lodged in the apartment. Children above 4 years old are considered "Adults" and must be included in the number of adults selected. The "Children" option is available only for children under 4 years old that can sleep in a cot (where available) or in their parents bed. Please mind that requesting a baby cot might have an additional cost.

The booking center offers free lodging for ONLY one child under 4 years old. In case you are travelling with more than one child under 4 years old. please mind that only one child will be admitted for free and the rest of them will be considered adults and will have to pay the full rate.

Once the users had checked the availability of the ACCOMMODATION and in order to be able to make the booking, we will charge your credit card with the corresponding booking percentage of the selected ACCOMMODATION total cost, which would have been clearly specified within the booking process in euros (€).

After paying the booking downpayment, the user (now client) will receive a confirmation email with all the booking details. If the client does not receive it, he will need to contact info@desigbarcelona.com to have the booking details resent, together with the contact person details that might be ACCOMMODATION´s owner or his/her representative not related to the BOOKING CENTRAL.

We remind you that upon arrival at the ACCOMMODATION you will need to pay to the contact person the outstanding amount stated in your booking confirmation for the ACCOMMODATION booked in cash and in euros (€).

CHANGES

Date Changes

It will be possible to change the dates of the booking ONCE at least 20 days in advance and as long as the ACCOMMODATION is available. If you're willing to ADD nights to your booking and if the availability allows it, a percentage of the extra nights must be paid in order to confirm the change.

If you're willing to REDUCE nights to your booking, you must do it at least 20 days prior to your arrival day and there will be a penalization of 25% of the total price of the nights reduced. Changes within a period of less than 20 days will not be accepted, and you will have to pay the total price of the booked days.

Apartment changes

It will not be posible to change of ACCOMMODATION as each of them is independent from the others. In case you need to change your ACCOMMODATION, you will need to cancel your confirmed booking, bound to cancellation conditions (stated furtherly) and make a new booking.

Number of persons changes

If after booking an ACCOMMODATION the client needs to INCREASE the number of persons staying, this will be possible only if the maximum number of persons allows it. A new price will be calculated and the client would have to pay a percentage of the price difference to confirm the change.

If, on the contrary, the client would need to DECREASE the number of persons staying in the ACCOMMODATION, the total price will remain the same.

CANCELLATION

** Some apartments may have special cancellation conditions. These conditions are specified under "Particular Conditions" in each of the apartments' profiles. The special cancellation conditions of each apartment will prevail, in all cases, over the following general conditions of cancellation.**

**General cancellation policies will not be applied to bookings longer than 25 nights (aka Monthly Rentals). Please consult about these special conditions before booking**

** No reimbursement at all will be issued when canceling a reservation where a promotional code has been used. **

Cancellation due to willingness of the customer.

The client has a 7 working days period, from the moment he receives the confirmation booking, in order to cancel the booking without need to justify it and with no cost at all, except for thirty euros (30€) under the concept of administratvie fees, plus credit card payment commissions, provided that the deadline for checking in into the apartment is more than 7 working days. This cancellation must be reliably notified to both the BOOKING CENTRAL and the ACCOMMODATION.

After that period (7 working days), the cancellation will allow the BOOKING CENTRAL to retain as much as the following amounts, plus the according administrative fees and credit card payment commissions:

1. 50% of the pre-payment plus thirty euros (30€) under the concept of administratvie fees; when the cancellation is informed more than 7 days in advance to the arrival date at the ACCOMMODATION.
2. 100% of the pre-payment when the cancellation is informed with less than 7 days prior to the arrival date at the ACCOMMODATION.

Force Majeure Cancellations (by the Accommodation)

Under unforeseen circumstances or unexpected (exceptional) circumstances where the that may prevent the client from using the selected ACCOMMODATION, the BOOKING CENTRAL will offer the client an alternative ACCOMMODATION of similar characteristics. In case the client does not agree with the new proposed ACCOMMODATION, the booking may be cancelled and the pre-payment would be completely refunded. In this case, the BOOKING CENTRAL will not be liable for further claims by the client if this cancellation occurs.

Overbooking or booking duplicity cancellations.

In case of overbooking (booking duplicity) due to the ACCOMMODATION´s calendar not being updated by the owenrs, the ACCOMMODATION will be bound to pay for the damages that the overbooking may cause to both the users and the BOOKING CENTRAL. In this case, the BOOKING CENTRAL will not be liable for further claims by the client.

COMMUNICATION BETWEEN THE CLIENT AND THE ACCOMMODATIONS´OWNER

Once the client has received the booking confirmation, they will need to contact the accommodations owner or the contact person that he might had appointed, at least 2 working days in advance, whose personal details will be found in the confirmation e-mail; in order to confirm the client´s arrival details. Only when no cummunication at all has been met when the 2 working days period is reached, the client will have to contact the BOOKING CENTRAL in order to improve the communication between the parts.

CONTRACT AND DELIVERY OF THE KEYS

When the client arrives at his destination he must call the contact person at least 30 minutes before your arrival at the ACCOMMODATION (you will find the telephone number in the confirmation e-mail) to confirm the time you will be there, so that the contact person can be waiting for you to hand you the keys, the contract and show you how to make certain devices work. The client will have to pay in cash the outstanding amount of the ACCOMMODATION in euros (€).
In case the ACCOMMODATION is a property under tourist use the client will receive a rental contract either through the owner or his representative. The client has the right to receive a copy of the contract. At that moment, the client will need to pay in cash the outstanding rental amount, and the refundable deposit as well.

STAY AND RETURN OF THE KEYS

During the whole stay, if you have any question or problem, the client may contact the ACCOMMODATION contact person. Upon departure the ACCOMMODATION contact person will come to the ACCOMMODATION to confirm everything is just as it was on your check in, will refund the whole deposit. The client then has to return the keys.

NUMBER OF GUESTS

It is not allowed to exceed the arranged number of persons without prior permission of the BOOKING CENTRAL. In case of agreement the price is subject to change. The number of persons using the ACCOMMODATION may not exceed the number of persons allocated for each ACCOMMODATION.

OTHER RULES AND GENERAL CONDITIONS

The client is obliged to leave the ACCOMMODATION in the same conditions as the first day and to fulfill the established obligations by the ACCOMMODATION´s owner.

PERSONAL DATA PROTECTION

In compliance with article 5, section 1.a) of the Spanish Personal Data Protection Act 15/1999, we inform you that the personal data you transmitted to us will be inserted in a file, which has been notified to the Agency for Data Protection, and will be processed and used in order to fulfill the services you selected. Access to these data is limited to those employees and providers who need to know these data in order to guarantee the before mentioned services. In all cases, you have the right to access, object to, correct and erase the data as foreseen in the Law mentioned before by addressing a letter attaching a copy of the personal identification or a document stating your identity to: CENTRAL DE RESERVAS DESIG, S.L (ex: Personal Data), Carrer de Llull 393, Entresuelo 3ª, Barcelona (08019) o via email to the following email: info@desigbarcelona.com.